We’re aware of an issue affecting users on devices running
iOS/iPadOS 26.5.2 that may prevent attachments from uploading when
adding documentation in GOLD.
The issue appears to be related to Apple’s latest iOS update. Our
team is actively investigating a workaround and will provide more
information as soon as it is available.
Workaround: Affected users can use the SmartTeach
mobile app to add attachments and send documentation to GOLD.
We’ll share another update as soon as more information is available.
We are experiencing an issue preventing data from appearing on Administrator Reports. Your underlying data is safe and has not been lost. Our engineering team is working on a fix as soon as possible.
Posted Aug 19, 2026 - 14:06 EDT
This incident affected: SmartTeach (Assess Area, Report Area, Administration Area).