📌 Known Issues 1

Lesson Plans Not Saving Correctly

Area: Teach
Status: Fixed
Last Updated: Nov. 13, 2025, 10:00am ET
Reference: MYTS-56634

The issue some users experienced where guides were not always following their Weekly Template has been resolved. Guides should now follow the selected template as expected, even after removing another guide from the same period.

For a brief walkthrough of the fix and updated behavior, view this short video.
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SmartTeach Partial Outage

Incident Report for Teaching Strategies, LLC.

Resolved

This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.

Posted Mar 06, 2025 - 14:21 EST

Monitoring

Our upstream provider has recovered, all services are back online, we are continuing to monitor.

Posted Mar 06, 2025 - 13:05 EST

Update

Our upstream provider is continuing their work to remediate the issue. We will provide more updates as we receive them.

Posted Mar 06, 2025 - 11:13 EST

Update

Our upstream provider has identified the source of the issue and is working to remediate. We will provide more updates as we receive them.

Posted Mar 06, 2025 - 10:01 EST

Update

Our upstream provider continues to troubleshoot the root cause of their issue. We will provide more updates as we receive them.

Posted Mar 06, 2025 - 08:56 EST

Identified

Our upstream vendor has indicated that they may have identified the root cause, though confirmation is still pending.

Posted Mar 06, 2025 - 07:39 EST

Investigating

Users are experiencing partial outages in SmartTeach due to issues with our service provider. We are working with our provider to resolve the issue as quickly as possible and we’ll provide updates as we receive them. We apologize for any inconvenience.

Posted Mar 06, 2025 - 06:48 EST

This incident affected: SmartTeach (Library Area, Teach Area, Assess Area, Develop Area, Quorum, The Hub, Report Area, Family Area, Administration Area) and ReadyRosie.