📌 Known Issues 1

Lesson Plans Not Saving Correctly

Area: Teach
Status: Fixed
Last Updated: Nov. 13, 2025, 10:00am ET
Reference: MYTS-56634

The issue some users experienced where guides were not always following their Weekly Template has been resolved. Guides should now follow the selected template as expected, even after removing another guide from the same period.

For a brief walkthrough of the fix and updated behavior, view this short video.
If the video doesn’t load, open it in a new tab.

Platform Status - Tadpoles and Mobile Applications

Incident Report for Teaching Strategies, LLC.

Resolved

This incident has been resolved.

Posted Dec 02, 2025 - 09:40 EST

Identified

Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.

Posted Dec 02, 2025 - 08:55 EST

Investigating

Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.

Posted Dec 02, 2025 - 08:17 EST

This incident affected: Mobile Applications (SmartTeach Mobile, Finch Mobile) and Tadpoles.