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đź“Ś Known Issues 1

Lesson Plans Not Saving Correctly

  • Area: Teach
  • Status: Fixed
  • Last Updated: Nov. 13, 2025, 10:00am ET
  • Reference: MYTS-56634

The issue some users experienced where guides were not always following their Weekly Template has been resolved. Guides should now follow the selected template as expected, even after removing another guide from the same period.

For a brief walkthrough of the fix and updated behavior, view this short video.
If the video doesn’t load, open it in a new tab.

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All Systems Operational

About This Site

Welcome to the Teaching Strategies status page. This page provides up to date information about the availability of the Teaching Strategies online systems and solutions.

Uptime over the past 90 days. View historical uptime.
SmartTeach Operational
Library Area Operational
Teach Area Operational
Assess Area Operational
Develop Area Operational
Quorum Operational
The Hub Operational
Report Area Operational
Family Area Operational
Administration Area Operational
Tadpoles Operational
ReadyRosie Operational
Technical Support Operational
Support Portal Operational
Mobile Applications Operational
90 days ago
99.66 % uptime
Today
SmartTeach Mobile Operational
90 days ago
99.66 % uptime
Today
Finch Mobile Operational
90 days ago
99.66 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

System Maintenance - December 3 Dec 3, 2025 22:00 - Dec 4, 2025 01:00 EST

Due to required system maintenance, SmartTeach and it's solutions will be unavailable during this time. We appreciate your patience and understanding as we make important updates to the platform.
Posted on Nov 26, 2025 - 18:35 EST

System Maintenance - SmartTeach - Dec 6 Dec 6, 2025 07:00-16:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Nov 24, 2025 - 08:12 EST

System Maintenance - SmartTeach - Dec 11 Dec 11, 2025 21:00 - Dec 12, 2025 04:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Dec 01, 2025 - 18:15 EST

System Maintenance - SmartTeach - December 12 -14 Dec 12, 2025 21:00 - Dec 14, 2025 16:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Dec 01, 2025 - 18:23 EST

System Maintenance - SmartTeach - December 16 Dec 16, 2025 21:00 - Dec 17, 2025 04:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Dec 01, 2025 - 18:19 EST

System Maintenance - SmartTeach - December 19 - 21 Dec 19, 2025 21:00 - Dec 21, 2025 16:00 EST

We will be undergoing scheduled maintenance during this time.
Posted on Dec 01, 2025 - 18:25 EST
Dec 3, 2025

No incidents reported today.

Dec 2, 2025
Platform Status - Tadpoles and Mobile Applications
Resolved - This incident has been resolved.
Dec 2, 09:40 EST
Identified - Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.
Dec 2, 08:55 EST
Investigating - Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Dec 2, 08:17 EST
Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025
Platform Status - SmartTeach Assess
Resolved - This incident has been resolved and all child data is now up to date.
Nov 25, 12:23 EST
Identified - SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
Nov 25, 11:08 EST
Investigating - The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Nov 25, 10:36 EST
Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
SmartTeach - Nov 22
Completed - The scheduled maintenance has been completed.
Nov 22, 12:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 08:00 EST
Scheduled - We will be undergoing scheduled maintenance during this time.
Nov 11, 09:39 EST
Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

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